Refund and Return Policy

Thank you for shopping at SWAVE. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

2. Initiating a Return

To initiate a return, please contact us at [insert contact information] with your order number and details about the product you would like to return. We will provide you with instructions on where to send your return and any specific requirements for packaging.

3. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert contact information] and send your item to [insert return address].

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Items that are damaged or missing parts for reasons not due to our error

7. Damaged Items

If you receive a damaged item, please contact us immediately at [insert contact information] with photos of the damage. We will work with you to resolve the issue, which may include a replacement or a refund.

8. Warranty

Our smart electric water scooters come with a [insert warranty period] warranty against manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, or misuse. Please refer to the warranty documentation included with your product for more details.

9. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [insert contact information].